Software directory

Customer Support & Communication Tools: 41 Tools With Pricing Notes

Helpdesks, live chat, knowledge bases, video meetings, team chat and business phones. This page lists 41 products in 6 groups, with the starting price each vendor shows and whether it advertises a free plan. 0 of them do.

Disclosure: some links on this page are affiliate links. If you buy through them we may earn a commission at no extra cost to you. It does not change our verdicts. See how we make money.

Helpdesk Software (7)

Zendesk

Paid plans: see vendor

Zendesk is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Zendesk

Freshdesk

Paid plans: see vendor

Freshdesk is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Freshdesk

Intercom

Paid plans: see vendor

Intercom is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Intercom

Help Scout

Paid plans: see vendor

Help Scout is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Help Scout

Front

Paid plans: see vendor

Front is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Front

Gorgias

Paid plans: see vendor

Gorgias is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Gorgias

Kayako

Paid plans: see vendor

Kayako is listed under Helpdesk Software in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Kayako

Live Chat (6)

Crisp

Paid plans: see vendor

Crisp is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Crisp

Tawk.to

Paid plans: see vendor

Tawk.to is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Tawk.to

LiveChat

Paid plans: see vendor

LiveChat is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit LiveChat

Chatwoot

Paid plans: see vendor

Chatwoot is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Chatwoot

Drift

Paid plans: see vendor

Drift is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Drift

JivoChat

Paid plans: see vendor

JivoChat is listed under Live Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit JivoChat

Knowledge Base (6)

Document360

Paid plans: see vendor

Document360 is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Document360

HelpDocs

Paid plans: see vendor

HelpDocs is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit HelpDocs

Helpjuice

Paid plans: see vendor

Helpjuice is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Helpjuice

GitBook

Paid plans: see vendor

GitBook is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit GitBook

Docusaurus

Paid plans: see vendor

Docusaurus is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Docusaurus

BookStack

Paid plans: see vendor

BookStack is listed under Knowledge Base in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit BookStack

Video Meetings & Webinars (7)

Google Meet

Paid plans: see vendor

Google Meet is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Google Meet

Webex

Paid plans: see vendor

Webex is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Webex

Whereby

Paid plans: see vendor

Whereby is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Whereby

Jitsi Meet

Paid plans: see vendor

Jitsi Meet is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Jitsi Meet

Livestorm

Paid plans: see vendor

Livestorm is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Livestorm

Demio

Paid plans: see vendor

Demio is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Demio

GoToMeeting

Paid plans: see vendor

GoToMeeting is listed under Video Meetings & Webinars in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit GoToMeeting

Team Chat (7)

Discord

Paid plans: see vendor

Discord is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Discord

Paid plans: see vendor

Telegram is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Telegram

Twist

Paid plans: see vendor

Twist is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Twist

Mattermost

Paid plans: see vendor

Mattermost is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Mattermost

Rocket.Chat

Paid plans: see vendor

Rocket.Chat is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Rocket.Chat

Chanty

Paid plans: see vendor

Chanty is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Chanty

Pumble

Paid plans: see vendor

Pumble is listed under Team Chat in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Pumble

Business Phone & VoIP (8)

RingCentral

Paid plans: see vendor

RingCentral is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit RingCentral

Dialpad

Paid plans: see vendor

Dialpad is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Dialpad

Aircall

Paid plans: see vendor

Aircall is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Aircall

OpenPhone

Paid plans: see vendor

OpenPhone is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit OpenPhone

Nextiva

Paid plans: see vendor

Nextiva is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Nextiva

Vonage Business

Paid plans: see vendor

Vonage Business is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Vonage Business

8x8

Paid plans: see vendor

8x8 is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit 8x8

Zoom Phone

Paid plans: see vendor

Zoom Phone is listed under Business Phone & VoIP in our Customer Support & Communication Tools directory. Check the vendor site for current plans and limits.

Visit Zoom Phone

Frequently asked questions

How many tools are in the Customer Support & Communication Tools directory?

We list 41 products in 6 groups: Helpdesk Software, Live Chat, Knowledge Base, Video Meetings & Webinars, Team Chat, Business Phone & VoIP. Each listing links to the vendor's own site, and we only call a product a pick in the guides where we show our reasoning and the date we checked prices.

Which Customer Support & Communication Tools listings have a free plan?

None of the listings in this category advertise a free plan. Many vendors still offer a trial, so check each pricing page for the current terms.

Are the prices on this page current?

Treat them as a starting point. Vendors change plans, introductory discounts and renewal prices often, and a listing that says paid plans, see vendor has no verified starting price recorded. Confirm the price, billing period and renewal rate on the vendor's pricing page before you pay.